OpenSupports is an open source ticket system for giving support to your clients. It provides you with a better management of your users inquiries. The software has tools to manage the tickets, like departments, staff members, custom responses, multi-language support.
Space Required : 15.70 MB
Get Support : Visit Support Site
Reviews : 4
Release Date : 11-01-2022
Features
- Responsive design
OpenSupports is responsive, that means it looks well in phones, tablets and desktop computers. - Custom Responses
Don't repeat yourself. With our system you can customize your own templates to respond tickets. - Articles and Topics
Create articles to solve your customer's frequently asked questions (FAQs), and to provide them with How-To Guides about your product or service. - Staff members
Add as many staff members as you want, and assign each of them the set of departments they will respond. - Departments
Every ticket belongs to one department. You can assign each staff member a set of departments he will be in charge. - File Attachments
Staff members and your customers can attach files to comments in tickets. You can decide the maximum size of these files. - CSV Import
You can import users to your OpenSupports via a simple CSV file. Every row should have username, password and email. - Notifications
You can easily see a log of all the last actions that have taken place in your OpenSupports website. - Email Templates
You can customize your email templates for common actions in OpenSupports to look according to your company style.
